Human Expertise. AI-Powered Scale.

Our Customer Experience Virtual Assistants combine real human empathy with AI-driven tools—so you can handle higher volumes, faster responses, and smarter support without compromising quality.

Hire a Customer Service VA
$15/hr

Starting price

3 days

Go-live timeline

24/7*

Your Time zone + weekend coverage

Start your customer service coverage in 3 days

    Why We Stand Out

    Every channel, covered daily

    Email, webchat, social media, messaging, and voice — inbound and outbound — handled consistently across every platform your customers use to reach you. AI-led automations handle the volume so your VA focuses on interactions that actually need a human

    01

    Scales with your support volume

    Whether it's 20 tickets a day or 200, our AI-powered workflows handle 30–80% of routine queries automatically — so your VA focuses on complex interactions that need real human judgment, not volume for its own sake.

    02

    Trained on your tone and process

    Your VA isn't reading from a generic script. They're trained on your brand voice, escalation process, and customer history — with AI surfacing the right context and past interactions in real time so every response feels informed, not reactive.

    03

    How We Keep Your Customer Experience Consistent

    Atidiv's CX virtual assistants combine human ownership with AI-driven tools — so every touchpoint is covered, every response is on-brand, and your support never feels reactive.

    Book A 15 Min Setup Call

    Responsiveness, Powered by AI

    Your customers don't wait for business hours — and neither do we. Your VA is always on, backed by AI workflows that ensure every query gets an instant first response and nothing slips through.

    Coverage That Never Goes Dark

    We work in your time zone, including weekends. AI monitoring runs across every channel so urgent queries and escalations are flagged before a human even has to look for them.

    Structure Built for Scale

    You're not just getting a VA you have to manage. You get a complete CX team — human expertise at the front, AI-driven processes behind it — so quality stays consistent no matter the volume.

    How We Keep Your VA Execution Consistent

    Atidiv's CX virtual assistants bring together human expertise and AI-driven tools — so every customer touchpoint is handled with the right response, at the right time, every single day.
    See How It Works
    4.84/5

    CSAT SCORE, ABOVE INDUSTRY AVERAGE

    99%

    QUALITY SCORE ACROSS ALL CHANNELS

    <1 hr

    FIRST RESPONSE TIME VS 4–6 HRS INDUSTRY AVERAGE

    We seamlessly integrate with any Platform

    Gmail
    Zendesk
    Freshdesk
    Instagram
    TikTok
    Shopify
    Gorgias
    Hootsuite
    Liveagent
    Salesforce
    Slack
    Richpanel
    Sprout Social
    Mailchimp
    Atidiv transformed our customer support in just five weeks. Their team went live in two days, cleared our backlog within a week, and delivered fast, scalable, data-driven support through peak season.

    Edley Naylor-Leyland

    Head of Business Operations, Drool

    Atidiv was a strategic partner during BFCM, helping us handle peak volume while optimizing performance with their KPI and data expertise.

    Rene Perez

    Production Manager, Hedley & Bennett

    Atidiv's dedication to understanding our needs and delivering tailored solutions has significantly enhanced our operations.

    Joseph Becht

    Enterprise Account Manager, WIN Reality

    Atidiv team’s attention to detail, high productivity, and transparency 
have allowed us to focus on key operations while outsourcing 
day-to-day tasks.

    Ksenia Bakhmina

    Head of Revenue Operations, Wellfound

    Good grasp of our expectations and delivered content that met our high benchmarks.

    Sherene Annabel

    Global Head - ABM, FreshWorks

    Very professional and a joy to work with. Having them as a resource has been worthwhile and has helped our organization greatly!

    Jeremey Berglund

    Catch Co/Mystery Tackle Box

    How We Set You Up for Success - In Just One Week

    1

    Kickoff

    Share your goals, platforms, brand guidelines, and access. We align on posting cadence, engagement rules, and workflows no heavy setup on your side.

    2

    VA Match & Setup

    We assign a trained customer experience virtual assistant backed by an account manager. Your content calendar, engagement flow, and coordination process are set up.

    3

    Go Live

    Your VA starts handling posting, comments, and DMs in your time zone. Execution runs consistently while you stay focused on growth - not daily follow-ups.

    Go Live

    Your AI-led CX VA takes over from day one — human-handled replies, AI-assisted escalation routing, and consistent follow-through across every channel, all running in your time zone while you stay focused on growth, not inbox management.
    Hire Customer Service Virtual Assistant