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Ayushi Gupta

Ayushi Gupta

Vice President - Customer Experience

About the Author

Ayushi leads with curiosity and clarity. With a background in strategy and operations, she’s spent years digging deep into how businesses work. From customer experience to marketing and financial performance. At heart, she’s someone who loves solving puzzles: figuring out what’s not working, understanding why and building systems that do better. Whether she’s working with clients or leading teams, Ayushi brings structure, empathy and a strong sense of ownership to every challenge.

Ayushi Gupta's Picks

10 eCommerce Customer Service KPIs You Must Track for Shopify and DTC Brands

10 eCommerce Customer Service KPIs You Must Track for Shopify and DTC Brands

eCommerce customer service KPIs are indicators used to evaluate how...

10 min read March 11, 2026

8 Accounts Receivable Best Practices That Improve Cash Flow Immediately

8 Accounts Receivable Best Practices That Improve Cash Flow Immediately

Accounts receivable best practices are methods used by most small...

10 min read March 9, 2026

Outsourcing Payroll for Small Business: What It Costs and What You Get

Outsourcing Payroll for Small Business: What It Costs and What You Get

Outsourcing payroll means letting a specialized company manage employee salaries,...

9 min read March 7, 2026

10+

Years of personal experience

EXPERTISE

Customer experience
Ops transformation
Deal sourcing

EDUCATION

MBA from Indian School of Business
Bachelors’ from Fr. Conceicao Rodrigues College of Engineering

“The best CX feels invisible. It just works—quietly, consistently, and at scale.”

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